Privacy Policy

Effective date May 25, 2018

Retire In Lake Chapala.net cares deeply about the privacy of its visitors and users, and is fully committed to protect their personal information and use it properly in compliance with data privacy laws. This policy describes how we may collect and use personal information, and the rights and choices available to our “visitors” and “users” regarding such information.

We strongly urge you to read this policy and make sure you fully understand it, before you access or use any of our services.

Section 1: Please Read Carefully

This Retire In Lake Chapala.net Privacy Policy describes how we at Retire In Lake Chapala.net, (“We” or “Us”) together with Wix.com and it's affiliated companies worldwide, including DeviantArt, Inc, collect and use information pertaining to each of our unregistered visitors and registered users, including Subscribers and including users with Paid Services. The terms “Retire In Lake Chapala.net” “we,” and “us,” include Retire In Lake Chapala.net and our affiliates. We use the terms “Visitor” or “User”, or “you”, in connection with the person and their access to and use of the Retire In Lake Chapala.net website, and related services (collectively called, the “Services”).

(The full Privacy Policy of our web host Wix.com can be found here)

The purpose of this Retire In Lake Chapala.net Privacy Policy is to provide you with a clear explanation of when, why and how we collect and use your personal information, as well as an explanation of your statutory rights. This Privacy Policy is not intended to override any rights you might have under applicable data privacy laws.

Read this policy and make sure you fully understand our practices in relation to your personal information, before you access or use any of our Services (See Section 15). If you read and fully understand this Privacy Policy, and remain opposed to our practices, you must immediately leave this website, application or service, and avoid or discontinue all use of any of our Services. If you have any questions or concerns regarding this policy, please contact us at: drhook50hp@yahoo.ca

Section 2: What type of information do we collect?

We collect two types of information regarding our Visitors and Users:

Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the Services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors' and Users' browsing and ‘click-stream’ activity on the Services, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (eg., e-mail address or phone number); billing details (name, physical billing address, payment method and transaction details), which are only collected from Users with Paid Services; details regarding a browsing or usage session (IP address, or device unique identifier); details regarding connected third party accounts (such as the e-mail or username for a connected PayPal, Google or Facebook account); scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents); correspondences (including those made through or uploaded to our Services); and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of the Services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.

Section 3: How do we collect such information?

There are two main methods we use:

We collect information through your use of the Services. When you visit or use our Services, including when you browse the Website or any Affiliated Website, register a User Account (Subscription), provide feedback through the 'comment box', and/or use any Paid Services, we are aware of it and will usually gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services (as detailed in Section 9 and 10 below), including through the use of “cookies” and other tracking technologies, as further detailed in Section 8 below.
We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register to our Services such as when you place purchases; when you submit or upload Personal Information; when you use any of our Services; and/or when you contact us directly by any communication channel.

Section 4: Why do we collect such personal information?

We collect such Non-personal and Personal Information for the following purposes:

To provide and operate the Services;
To further develop, customize and improve our Services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;
To provide our Users with ongoing customer service;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information;

Section 5: How do we store, use, share and disclose your Personal Information?

Retire In Lake Chapala.net is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

Section 6: How do we communicate with you?

We may contact you via email, telephone or text messages but only in accordance to your request in the event that you contact us through our 'Contact' Page; Subscribe to our website; for purposes of troubleshooting problems with a video purchase; or as otherwise necessary.

Section 7: Subscribers

By subscribing to Retire In Lake Chapala.net you give us permission to send you the latest blog updates, promotional materials and new information about our website.

If you do not wish to receive such promotional messages, you may notify Retire In Lake Chapala.net at any time or follow the “unsubscribe” instructions contained in the promotional communications you receive.

We take steps to limit the promotional content we send you to a reasonable and proportionate level, and to send you information which we believe may be of interest or relevance to you, based on your information.

Section 8: How we use cookies on this site

Retire In Lake Chapala.net together with Wix.com and its marketing, analytics and technology partners, uses certain monitoring and tracking technologies. These technologies are used in order to maintain, provide and improve our Services on an ongoing basis, and in order to provide our Visitors and our Users with a better experience. For example, thanks to these technologies, we are able to maintain and keep track of our Visitor’s and Users’ preferences and authenticated sessions, user trends and effectiveness of campaigns, and to monitor and improve the overall performance of our Services.

Please note that Third Party Services placing cookies or utilizing other tracking technologies through our Services may have their own policies regarding how they collect and store information. Such practices are not covered by our Privacy Policy and we do not have any control over them.

Since we use Wix.com as our website host, and in accordance with the GDPR we are obligated to inform you of the types of cookies that Wix.com uses:

Cookie name - svSession

Life span - Permanent

Purpose - Creates activities and BI

Cookie name - hs

Life span - Session

Purpose - Security

Cookie name - incap_ses_${Proxy-ID}_${Site-ID}

Life span - Session

Purpose - Security

Cookie name - incap_visid_${Proxy-ID}_${Site-ID}

Life span - Session

Purpose - Security

Cookie name - nlbi_{ID}

Life span - Persistent cookie

Purpose - Security

Cookie name - XSRF-TOKEN

Life span - Persistent cookie

Purpose - Security

You may block, opt-out of or otherwise manage such tracking technologies by yourself, through your browser settings or other sources – for details, see aboutcookies.org, But please note that this may adversely affect the way you experience our services.

Section 9: Sharing information with Third Parties

Retire In Lake Chapala.net may share your Personal Information with third parties (or otherwise allow them access to it) only in the following manners and instances:

Retire In Lake Chapala.net has partnered with a number of selected service providers, whose services and solutions complement, facilitate and enhance our own. These include hosting and server services, communications and content delivery networks (CDNs), data and cyber security services, billing and payment processing services, domain name registrars, fraud detection and prevention services, web analytics, e-mail distribution and monitoring services.

Note that such Third Party Services may receive or otherwise have access to our Visitors’ and Users’ Personal Information in its entirety or in part – depending on each of their particular roles and purposes in facilitating and enhancing our Services and business, and may only use it only for such purposes.

Section 10: Visitor Analytics

Retire in Lake Chapala.net uses Visitor Analytics. Visitor Analytics is a simple website analytics service which measures the traffic and visitors' general details. By collecting these statistics, we can make the website and the visitors' experience better (e.g. which pages they visit and when, where they are approximately located, where does a user land first or if they are coming from a specific referral).

Basically, as a website owner using Visitor Analytics, we are using cookies to collect data about visitors' device type and screen size, approximate location, browser, OS, IPs, page visits, bounce rate, conversions and popular content on the website. All this data is pseudonymized and Visitor Analytics will never use the collected data to identify individual users or to match it with additional information on an individual user. Each visitor has control over the cookies placement.

Section 11: Your rights in relation to your personal information

It is imperative that you have control over your Personal Information. You may request to access, receive a copy of, update, amend, delete, or limit the use of your Personal Information you have stored with us. Just send us an e-mail through our 'Contact Us' box. We will respond to your requests within a reasonable period of time.

Section 12: Security

We are committed to securing you personal information, however, we cannot guarantee absolute protection. We advise you to set a strong password for your account and avoid submitting or sharing with us sensitive information.

Section 13: Public forums

Our Services offer publicly accessible blogs and Facebook communities. Please be aware that any information you provide in any such areas may be read, collected, and used by others who access them. To request removal of your Personal Information from our blogs or communities, feel free to contact us at: drhook50hp@yahoo.ca. Please be aware that in some cases, we may not be able to remove your Personal Information from such areas.

In any event, we advise against posting any information you don’t wish to publicize on these platforms.

Section 14: Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Section 15: Site Visitor Consent

By continuing to use this site you are consenting to us collecting your personal information as set out in the above Sections.

Questions?

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at: drhook50hp@yahoo.ca